Our shipping rates are : Australia Post Real time rates.
Guaranteed not to pay any more than $9.95 in postage within Australia.
Free postage on all only over $100.00 within Australia.
All in stock orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: sales@thecrystalcauldron.com.au
Refund and Returns
Energies within crystals resonate to individuals and we at Cosmic Crystal Cauldron offer a 100% 7 day exchange policy, if for any reasons you feel the energy from the crystal product you have choosen is not what you were looking for we will exchange it for you.
Your satisfaction is our first priority at COSMIC CRYSTAL CAULDRON. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card via Paypal. All returns are subject to us receiving the item (within 7days) and receiving an E-mail detailing the problem, back within 48 hours of receiving the item.
Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition before refund is issued. All items are inspected before posting.
Returns Process
To return an item, please send it to: COSMIC CRYSTAL CAULDRON address TBA
And also include the following information:
• Your Order number if known (appears on the top of the confirmation email) • Your name and address • A description of the item you are returning • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
